Terms + Conditions

Terms and Conditions

Welcome to Ten Eveleen! These Terms and Conditions ("Terms") govern your use of our website, Ten Eveleen (the "Site"), and the purchase of our products. By accessing or using the Site, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Site.

 **1. Acceptance of Terms

By accessing and using Ten Eveleen's Site, you agree to comply with and be bound by these Terms and any other policies or guidelines we may post. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting. It is your responsibility to review these Terms periodically for any changes.

 **2. Products and Pricing

2.1. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions or images are complete, accurate, reliable, current, or error-free.

2.2. Pricing: All prices are listed in AUD and are subject to change without notice. We reserve the right to correct any errors in pricing.

2.3. Availability: All products are subject to availability. We reserve the right to limit quantities and to refuse or cancel orders at our discretion.

 **3. Ordering and Payment

3.1. Order Acceptance: By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to product availability or errors in pricing.

3.2. Payment: Payments can be made using the payment methods specified on the Site. By providing payment information, you authorise us to charge your payment method for the total amount of your order.

3.3. Order Confirmation: You will receive an order confirmation email once your order is placed. This confirmation does not constitute acceptance of your order. A final order confirmation will be sent once your order is processed and shipped.

 **4. Shipping and Delivery

4.1. Shipping: We will process and ship your order according to the shipping method selected at checkout. For more information on shipping please visit our Shipping page here.

4.2. Delivery: Delivery times are estimates and may vary depending on your location and other factors. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

4.3. Risk of Loss: Title and risk of loss for products purchased from Ten Eveleen pass to you upon delivery to the carrier.

 **5. Returns and Exchanges

5.1. Return Policy: We accept returns and exchanges in accordance with our Return Policy, which can be found here. Please review the Return Policy for details on how to return or exchange items.

5.2. Condition of Returned Items: Items must be returned in their original condition, including all tags and packaging. We reserve the right to refuse returns or exchanges if the items do not meet these conditions.

 **6. Intellectual Property

6.1. Ownership: All content on the Site, including text, images, logos, and graphics, is the property of Ten Eveleen or its licensors and is protected by intellectual property laws.

6.2. Usage: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written consent.

 **7. User Conduct

7.1. Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the Site's operation or violate any laws or regulations.

7.2. User Accounts: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

 **8. Limitation of Liability

8.1. Disclaimer of Warranties: The Site and products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on the Site.

8.2. Limitation of Liability: To the fullest extent permitted by law, Ten Eveleen shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or purchase of products.

 **9. Indemnification

You agree to indemnify, defend, and hold harmless Ten Eveleen and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Site or violation of these Terms.

 **10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

 **11. Contact Us

If you have any questions about these Terms or our Site, please contact us at hello@teneveleen.com